Overview
The assistant answers only from your Business Knowledge. When a customer asks something that is not covered, it does not guess prices, arrival times or guarantees.
Instead it tells the customer that a person will follow up and flags the conversation for your team in the Lead Inbox.
To reduce handoffs, look at the questions your team answered by hand and add those facts to Business Knowledge or as a Teach Text.st rule. The next customer then gets an instant answer.
Related guides
Raise your Business Knowledge ScoreHow the Dashboard score is calculated and what to add to reach 100%.Upload price lists and documents that work wellWhich files help most, the size limit and how to format prices clearly.Keep your website pages up to dateHow website import works, your page allowance and keeping your website knowledge up to date.