This policy explains refunds for Text.st Core and Scale. It covers initial payments and messaging verification, and should be read with the Text.st Terms of Service and the commercial terms shown at checkout.
1. Initial payment and messaging approval
The base initial payment is $59 for Core or $199 for Scale, plus any Regional Number Fee and applicable tax disclosed at checkout.
Your first active month begins when your messaging is approved. Waiting for approval does not use up that month. Your next plan payment is 30 days after approval, followed by monthly renewal.
2. Cancellation before compliance submission
If you cancel before your compliance application is submitted, we refund the full initial payment collected at checkout. This includes the base plan payment, any Regional Number Fee and refundable tax.
3. Cancellation after submission while approval is pending
If you cancel after your compliance application has been submitted and before messaging approval, the following fixed cash refund applies:
| Plan | Base initial payment | Cash refund | Base amount retained |
|---|---|---|---|
| Core | $59 | $25 | $34 |
| Scale | $199 | $100 | $99 |
The cash refund is the total amount returned under this partial refund rule. The retained amounts shown in the table refer to the base plan payment.
4. Verification rejections and service errors
First customer caused rejection
If your application is rejected because of inaccurate or ineligible business information, you can correct the affected information and resubmit. We do not collect another plan payment for this correction and retry.
Second customer caused rejection
If your application is rejected a second time because of inaccurate or ineligible business information, we stop activation, cancel future billing, release your assigned texting number and automatically refund $25 for Core or $100 for Scale. You do not need to contact support to request this automatic refund.
Text.st caused failure
If a mistake on our side causes a verification failure, we resubmit at no additional cost or refund your initial payment in full. The customer caused partial refund rule does not apply to mistakes caused by Text.st.
Provider caused issues
A provider caused issue is handled through retry or resubmission and does not count as a customer caused rejection.
5. After messaging approval
The onboarding refund rules above apply before messaging approval. After approval, subscription cancellations and other refund requests are governed by your Order and Section 9 of the Text.st Terms of Service.
Canceling an active subscription stops the next automatic renewal and ordinarily takes effect at the end of the current paid billing period, as described in the Terms of Service. The refunds for applications awaiting approval do not create an automatic prorated refund for an active subscription.
6. Billing errors and refund processing
We correct verified billing errors and provide refunds required by applicable law.
Refunds are returned to the original payment method where supported. The time before a refund appears in your account depends on your payment provider and bank.
Charges already incurred remain payable unless refunded under this policy, your Order or applicable law.
7. Contact and relationship to other terms
For cancellation or refund assistance, email support@text.st from the workspace owner's email address. Include your business or workspace name and payment reference so we can identify the payment.
This policy explains the specific onboarding refund rules. Your Order and the Text.st Terms of Service govern other billing and cancellation matters. Nothing in this policy limits refund rights that cannot be excluded under applicable law.