What to include
- Your account email
- Your business or workspace name
- A short issue description
- The affected texting number when relevant
- A screenshot or exact error when relevant
- A payment reference for a billing question
Protect sensitive information
Do not send passwords, authentication codes, complete payment card details or unnecessary sensitive information. Share only what is needed to identify the account and issue.
Submit your request
Open the contact form in the Text.st AI helper and describe the issue. Explain what you expected, what happened and whether the issue affects setup, messaging, billing or another area. Submit the request and keep the case number it returns so you can reference the same case when you follow up.
You can also use the website Support page. Requests from the Support page and from the Text.st AI helper create cases in the same support system.
If you cannot access your account
Email support@text.st from the account email when possible and include the same issue details.
Related guides
Complete your business setupPrepare one Text.st workspace with the accurate business information needed for setup and messaging review.Open and read a lead conversationUse the Lead Inbox to review a request, replies, customer details and conversation context.Understand SMS usage and feesSeparate Text.st AI activity from SMS usage and find current plan, segment and regional charge details.