Review the full context
The Lead Inbox brings together captured requests and message history. Review the original request, recent replies, contact details and any booking context before deciding what should happen next.
Understand conversation status
- Needs you means human attention is needed
- Talking means a conversation is active
- Booked means a booking was confirmed
Keep internal context private
A Private note is internal and is not sent to the lead or customer. Use notes for concise context that helps your team, and avoid passwords, authentication codes, complete card details or unnecessary sensitive information.
Related guides
Improve an incorrect or weak AI answerCorrect the source information, test again and use human attention when an answer should not be automatic.How Text.st bookings workUnderstand how configured services, duration, time zone and availability support an internal booking.Contact Text.st SupportContact support through the form in the Text.st AI helper and receive a case number for your request.