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Text.st AI

Improve an incorrect or weak AI answer

You will have a safe process for improving a weak Text.st AI answer.

Last updated October 3, 2026

Find the source of the answer

Review the conversation and the relevant Business Knowledge. Look for missing, outdated, conflicting or unclear details about services, prices, hours, availability, policies or instructions.

Improve and test

  • Correct the underlying business fact
  • Add a clear limit when an answer depends on review
  • Remove conflicting instructions
  • Run another sample conversation
  • Review the new answer before relying on it

Use human attention when needed

Text.st AI can make mistakes and should not present itself as a person or professional. Pause automatic handling or take over when a request is sensitive, ambiguous, high risk or outside the approved Business Knowledge.

Build your Business KnowledgeGive Text.st AI current business facts, services, prices, hours, policies and instructions.Run a test conversation without sending live textsUse Test Drive to review sample Text.st AI answers without contacting a real phone number.Open and read a lead conversationUse the Lead Inbox to review a request, replies, customer details and conversation context.