Use dependable source information
Business Knowledge is the information Text.st AI can use when it answers. Include accurate services, prices, hours, service areas, policies, availability and instructions that apply to your business.
Make information easy to use
- Use clear names for services
- State prices and conditions without ambiguity
- Keep hours and service areas current
- Explain when a person should review a request
- Remove conflicting or outdated details
Review and improve
Text.st AI can make mistakes. Test common questions, review answers and improve the source information when an answer is incomplete or incorrect. Use human attention when risk, sensitivity or ambiguity makes an automatic answer inappropriate.
Related guides
Run a test conversation without sending live textsUse Test Drive to review sample Text.st AI answers without contacting a real phone number.Improve an incorrect or weak AI answerCorrect the source information, test again and use human attention when an answer should not be automatic.Complete your business setupPrepare one Text.st workspace with the accurate business information needed for setup and messaging review.