Prepare matching information
Registration details must match the business and intended messaging use. Review may request your business identity, address, website, industry, authorized representative, texting use case, expected volume, sample messages and consent explanation.
Describe the real use case
- Identify the business that sends messages
- Describe why a visitor expects the texts
- Provide representative message examples
- Show where and how the visitor gives consent
- Keep website and registration details consistent
Understand review
Messaging approval timing and delivery are not guaranteed. Review decisions may depend on networks and registration organizations. If information is missing or rejected, correct the affected details rather than changing the business identity or purpose to avoid review.
Related guides
Understand consent and opt outsIdentify the sender and purpose, explain key messaging terms and honor every clear request to stop.Complete your business setupPrepare one Text.st workspace with the accurate business information needed for setup and messaging review.Understand refunds and activationUnderstand when the first active month begins and where the current onboarding refund rules apply.