Set a clear expectation
Consent should identify the sending business and message purpose. Where required, explain expected frequency, that message and data rates may apply, how to reply STOP to opt out and HELP for help, and where to find privacy and terms information.
Keep useful consent records
- The exact disclosure shown
- The source page and date
- The phone number and affirmative choice
- Later opt out activity where supported and lawful
Honor requests to stop
Honor STOP and another clear, reasonable request to stop, even when it uses different words. Message only within the purpose the person reasonably expected. This overview is not legal advice.
Related guides
What Text.st website widgets doUnderstand how a Website Widget collects a visitor request and begins a consent based text conversation.Complete your business and messaging registrationPrepare consistent business, use case, sample message and consent information for messaging review.Understand SMS usage and feesSeparate Text.st AI activity from SMS usage and find current plan, segment and regional charge details.