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Why a text could not go out

What each This text can't go out message means and how to fix it.

Last updated October 3, 2026

Overview

When a reply cannot be sent, the Lead Inbox shows This text can't go out with the reason.

  • The customer replied STOP: you cannot text them again. Call them instead. They can text START to opt back in.
  • Today's or this month's texting limit was reached: the owner can raise it in Account, Manage texting, Sending limits.
  • Your texting number isn't switched on yet, or messaging registration is still pending: finish onboarding and verification. Texts start once approved.
  • Your plan needs attention or the account is paused: the owner should open Billing.
  • The message couldn't be delivered just now: wait a moment and try again.
Use the Lead InboxFind conversations, read lead details and reply to customers.Reply yourself and pause the assistantSend a manual reply and understand when the assistant pauses.Add private notes to a leadKeep internal notes on a lead that only your team can see.