Collect the service context
Ask for the details your team needs before a customer selects a time.
Service Appointments
Your next appointment starts with a text.
Move from a customer's first question to a scheduled service visit in one conversation. Text.st can collect service details, use configured booking availability and keep the appointment connected to the request.
Illustrative service booking
BrightHome Services
CustomerAlex Morgan
ServiceAir conditioning repair
TimeTuesday, 10:30 AM
SourceSMS
AssignedJordan, technician
In practice
Make the next step easier to understand.
A customer asks for an air conditioning repair and explains that the unit is blowing warm air. The conversation gathers the address and service need, then offers an available visit from the schedule configured by the business.
Use configured availability
Offer appointment options based on the availability and team assignment maintained in Text.st.
Keep booking and conversation together
Review what the customer asked, the selected time and the assigned teammate in one workflow.
How it works
Define the services
Add the service types and information customers should provide.
Set booking availability
Configure the times and teammate availability your business can offer.
Confirm the appointment
Collect the request, select an available time and keep the details ready for the team.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.