Respond while interest is active
Give routine product, custom order, service and availability questions a useful response, including outside business hours.
Sales Conversations
Turn questions into your next customer.
Customers often need one clear answer before they can decide, whether the question is about a product, a custom order or a service. Text.st AI uses your Business Knowledge to respond by SMS, collect useful request details and keep the conversation ready for your team.
Illustrative conversation
Moss & Paws Studio
SourceShopify storefront
Customer
Can you make a sculpture of my dog from photos?
Studio AI
Yes! We create custom dog sculptures from reference photos. What size would you like?
Customer
About 8 inches tall.
Studio AI
Lovely. You can add your photos on our custom order page. Would you like the link?
In practice
Make the next step easier to understand.
A customer browsing a Shopify art store asks whether a custom sculpture can be made from photos of their dog. Text.st AI answers from the artist's approved guidance, asks about the preferred size and points the customer to the store's custom order page to add reference photos.
Build confidence with clear answers
Ground replies in the information your business has approved instead of relying on generic wording.
Hand over with context
Your team can review the question, customer details and conversation before taking over.
How it works
Add what customers need
Teach Business Knowledge about products, customization options, services, service areas, policies and pricing guidance.
Open a text route
Use your Text.st number or a website widget to let a customer begin the conversation.
Move to the right action
Answer the question, collect relevant details and guide the customer toward a booking or team follow up.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.