Meet the customer in their language
AI can converse across languages without forcing every customer into the same written language.
Multilingual Customer Care
Their language. Your business knowledge.
Let customers write in the language they use and receive an AI assisted reply grounded in your business information. Text.st supports multilingual conversations while keeping one clear history for your team.
Illustrative conversation
Casa Clara Cleaning
Customer
¿Traen sus propios productos de limpieza?
Casa Clara AI
Sí, llevamos los productos y el equipo. ¿Para qué día necesitas la limpieza?
Customer
El viernes por la mañana.
In practice
Make the next step easier to understand.
A customer asks in Spanish whether a cleaning service brings its own supplies. Text.st AI can use the approved service guidance to reply in the customer's language, then keep the exchange visible for the team.
Keep answers grounded
Business Knowledge remains the source for services, policies and approved guidance.
Give the team one history
Keep the original customer messages and replies together for review and takeover.
How it works
Prepare Business Knowledge
Add accurate service details, policies and common guidance for Text.st AI to use.
Let the customer begin
The customer writes naturally through direct SMS or a website request.
Review when needed
Your team can read the conversation and take over when a request needs personal attention.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.