Provide a written alternative
Give customers another practical route when a phone conversation is not comfortable or suitable.
Accessible Communication
Give every customer a comfortable way to connect.
Offer a written option for customers who prefer text or find phone calls difficult. Website Widgets and direct SMS let people ask at their own pace, including customers with hearing or speech difficulties.
Illustrative conversation
Harbor Health Clinic
Customer
Is there step free access to reception?
Harbor Health AI
Yes. Use the ramp beside the main entrance. The reception desk is directly inside on the left.
In practice
Make the next step easier to understand.
A customer who cannot comfortably use a voice call texts to ask whether a repair location has step free access. They can read the answer, consider it and continue the conversation without pressure.
Let people respond at their pace
A text conversation gives customers time to read, compose and review their messages.
Keep communication clear
Written answers and conversation history reduce the need to remember every detail from a call.
How it works
Offer text clearly
Place a Website Widget on key pages and make your Text.st number easy to find.
Prepare useful guidance
Add accessibility details, service information and customer policies to Business Knowledge.
Continue respectfully
Answer the question in writing and let your team take over when personal assistance is needed.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.