Answer common questions consistently
Use approved business guidance for routine customer questions throughout the day.
Customer Support
Clear answers. Less repetitive work.
Give your customers a written support route for routine questions about your services, policies and next steps. Text.st AI can answer from Business Knowledge while your team remains available for conversations that need a person.
Illustrative conversation
BrightNest Cleaning
Customer
How should I prepare for tomorrow?
BrightNest AI
Please clear small items from surfaces and secure pets. We bring the cleaning supplies and equipment.
In practice
Make the next step easier to understand.
A customer texts after closing to ask how to prepare for tomorrow's cleaning appointment. The reply can share your approved arrival and preparation guidance, while leaving the full exchange ready for the team.
Reduce repeated explanations
Let Text.st AI handle straightforward information so the team can focus where judgment matters.
Keep human support close
A teammate can take over with the conversation history already in view.
How it works
Prepare your support knowledge
Add policies, service guidance and common answers to Business Knowledge.
Let customers text
Offer your number or a website widget as a clear written contact option.
Review and step in
Follow conversations in the Leads Inbox and take over whenever needed.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.