Overview
Action needed means the carrier asked for changes before approving.
- Read the reason shown with the status and in the email you received.
- Open Verification and update only the answers mentioned.
- Common fixes: make your website live, match the legal name to tax records, describe the use case more clearly, or improve the consent form.
- Submit again.
More details
If the reason is unclear, open Ask Text.st and contact support from the helper.
Related guides
Understand verification statuses and timingWhat each verification status means and what to expect while you wait.Enter business details carriers acceptHow to avoid mismatches in legal name, tax ID, address and website.Show proof that customers agreed to textsWhat a carrier ready consent form must include.