Text.stHelp Center

Bookings

Reschedule, cancel or assign an appointment

Change an appointment time, cancel it, or choose who handles it.

Last updated October 3, 2026

Overview

Select an appointment to open Appointment details.

  • Reschedule: choose a Date, Start time and Duration, then Save new time. The customer gets a confirmation text. If it could not be sent, the page tells you.
  • Cancel appointment: cancels the booking.
  • Assigned team members: owners can assign anyone with Assign team member. Members can use Assign myself.
  • Open conversation jumps to the linked lead.
Manage bookingsSee, confirm, reschedule and assign bookings made through texting.Add an appointment by handBook a customer into an available time from the Bookings page.Booking follow up textsSend customers automatic reminder or thank you texts before or after a booking.