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Booking follow up texts

Send customers automatic reminder or thank you texts before or after a booking.

Last updated October 3, 2026

Overview

Find Booking follow up settings below the calendar on the Bookings page.

Times use your business timezone. Texts are sent from your own Text.st texting number, only for real customer bookings, and never to customers who opted out. Cancelled bookings do not get follow ups, and rescheduled bookings move their follow ups automatically. Turning follow ups off stops texts that have not been sent yet.

  • Turn on Enable follow ups.
  • Under Send the follow up, enter any number, choose Minutes, Hours or Days, then Before booking or After booking. The default is 24 hours before.
  • Edit the Follow up message. Use Insert a variable to add the customer name, service, date or time.
  • Optionally turn on Second reminder and give it its own timing and message. Two reminders cannot use the same timing.
  • Select Save follow up settings.
Manage bookingsSee, confirm, reschedule and assign bookings made through texting.Add an appointment by handBook a customer into an available time from the Bookings page.Reschedule, cancel or assign an appointmentChange an appointment time, cancel it, or choose who handles it.