Capture active customer interest
A message lead arrives from a customer already asking about your service, so the reply begins while the request is live.
Google Local Services Ads
Turn Google Local Services Ads leads into SMS conversations.
Give customers who find your Local Services Ads an easy way to message you. Receive message leads at your Text.st number and continue the conversation by SMS, with AI replies grounded in your business knowledge.
Illustrative conversation
SwiftKey Locksmith
SourceGoogle Local Services Ads
Customer
Can you replace my front door lock?
SwiftKey AI
Yes. We replace deadbolts and smart locks. Final pricing follows an inspection. What ZIP code is the property in?
Customer
31401
In practice
Make the next step easier to understand.
A homeowner messages your ad asking whether you can replace a front door lock. The reply confirms the service, shares pricing guidance from your approved information, asks for useful job details and moves toward a visit.
Answer with your business knowledge
Replies draw on the services, policies and pricing guidance you approve in Business Knowledge.
Keep the conversation moving toward a booking
Ask for the job details that matter and guide the customer to the next step in one SMS thread.
How it works
Enable Message Leads
Open Profile and budget, then Settings, and turn Message Leads on where Google offers it for your account.
Choose text messaging
In messaging preferences select Text message and add your Text.st number as the messaging number.
Receive the lead and reply
The message lead arrives at your Text.st number, where you or Text.st AI can answer by SMS.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.