Offer a familiar contact choice
Let customers choose text when Google makes the Chat setting available for your profile and region.
Google Business Profile
Add SMS chat to your Google Business Profile.
Give eligible customers a direct text option from your claimed and verified Google Business Profile. Add your Text.st number in the Chat setting so an inbound SMS can begin an AI assisted conversation grounded in your business information.
Illustrative setup
Business information
Contact · Chat
Primary chat
Text message
Country
United States
Phone number
(202) 555 0148
Save
In practice
Make the next step easier to understand.
A homeowner finds your profile, chooses the text option and asks whether you cover their postcode. Text.st AI can answer from your Business Knowledge, collect the request and keep the conversation in your Leads Inbox.
Answer with your business context
Use approved service areas, hours and service details to support useful direct SMS replies.
Keep the request visible
See the contact, conversation history and private team notes together in the Leads Inbox.
How it works
Get your Text.st number
Choose the business texting number you want customers to reach.
Open Contact settings
In Business information, open Contact, find Chat and choose Text message as the primary chat option.
Add and save the number
Select the country, enter your Text.st phone number and save the profile change.
Questions
Useful details before you start.
Turn the next customer question into a clear next step.
Bring your business knowledge, customer conversations and team follow up together with Text.st.