Overview
Texts are not going out: check that onboarding is complete, your texting number is active, verification is approved and your plan is active. The reply box shows a note when a text cannot be sent.
The assistant stopped replying: check that Assistant replies is on and the conversation is not paused.
Only owners can change settings, so members see some controls as unavailable.
A page shows an error: reload it. If it continues, sign out and sign in again.
Related guides
Read your Dashboard and setup statusWhat the Dashboard shows and how to finish any setup items that remain.Complete onboardingThe five onboarding steps: Business, Texting number, Payment, Verification and Finish.Fill in the Business stepHow to enter your business details, address and time zone during onboarding.